Privacy policy

Privacy Policy

Last updated: February 20, 2026

This Privacy Policy describes how Cloffa (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services").

1. Information We Collect

We collect personal information through various means to provide our Services. This includes:

  • Information Provided Directly: Basic contact details (name, address, phone number, email), order information (billing/shipping address, payment confirmation), and account security details.
  • Usage Data: We automatically collect information about your interaction with our Services, such as device info, browser type, IP address, and network connection, primarily through cookies and similar technologies.
  • Third-Party Information: Data obtained from vendors and service providers (such as Shopify or payment processors) to fulfill orders and perform our contracts with you.

2. How We Use Your Personal Information

Your information is used to enhance your experience and fulfill our business obligations:

  • Service Delivery: To process payments, fulfill orders, manage accounts, and arrange shipping or returns.
  • Marketing: To send promotional communications and show tailored advertisements for products we believe you will enjoy.
  • Security & Fraud Prevention: To detect and investigate malicious or illegal activity and keep our Services safe.
  • Communication: To provide customer support and maintain our business relationship with you.

3. Cookies and Tracking

We use cookies to power our Site, remember your preferences, and run analytics to optimize our Services. You can manage cookie settings through your browser controls; however, please note that blocking cookies may impact the functionality and availability of certain features.

4. Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

  • With vendors who perform services on our behalf (IT management, data analytics, shipping, etc.).
  • With business and marketing partners to provide tailored advertising.
  • With affiliates within our corporate group to run our business effectively.
  • In connection with business transactions like mergers or to comply with legal obligations and protect our rights.

5. Security and Retention

We retain your information as long as necessary to provide our Services and comply with legal requirements. While we implement measures to protect your data, please be aware that no security system is impenetrable, and we cannot guarantee absolute security.

6. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with their data, please contact us for deletion.

7. Your Rights

Depending on your location, you may have the right to access, delete, correct, or transfer your personal data. You may also withdraw consent for data processing or opt-out of promotional communications at any time.

8. International Transfers

Please note that we may transfer, store, and process your personal information outside the country you reside in. We rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected.

Contact Us

Should you have any questions about our privacy practices, or if you would like to exercise any of the rights available to you, please contact our team at:

cloffabeauty@gmail.com